Privacy Policy
1. Introduction
1.1 We are committed to protecting the privacy and personal information of visitors to our website.
1.2 This privacy policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our services.
1.3 The organisation responsible for processing your personal information, together with its contact details, can be found in Section 11 – Our Details.
2. How we use your personal data
2.1 We may collect and process information about your use of our website (“usage data”). This may include your IP address, approximate geographical location, browser type and version, operating system, referral source, length of visit, pages viewed, website navigation and information about the timing and frequency of visits. We use this information to understand how our website is being used, maintain its security and improve our website and services. Where applicable, the legal basis for this processing is our legitimate interests in operating, monitoring and improving our website and business. Where consent is required for analytics or similar technologies, we will obtain this through our cookie consent system.
2.2 We may process information you provide when contacting us or submitting an enquiry (“enquiry data”). This may include your name, telephone number, email address, address or location, and information you provide about the services you are interested in. We use this information to respond to your enquiry, discuss your requirements, prepare quotations and provide information about our services. The legal basis for processing this information may be taking steps at your request before entering into a contract, performing a contract, consent, or our legitimate interests in responding to enquiries and operating our business.
2.3 We may process information relating to our customers and the services we provide (“customer relationship data”). This may include your name, contact details, address, information about the work or services required, quotations, contracts and records of communications. We process this information to manage customer relationships, deliver our services, communicate with customers, maintain appropriate business records and meet our contractual obligations.
2.4 If you choose to receive marketing emails, updates or other communications from us, we may process your name, email address and communication preferences. Where required, we will rely on your consent to send these communications. You may unsubscribe or withdraw your consent at any time.
2.5 We may process information contained in communications you send to us, including emails, telephone enquiries and messages submitted through our website. We use this information to respond to you, manage our relationship with you and maintain appropriate business records.
2.6 We may process personal information where necessary for the establishment, exercise or defence of legal claims.
2.7 We may process personal information where necessary for insurance, risk management, accounting, professional advice or other legitimate business purposes.
2.8 We may process personal information where necessary to comply with a legal obligation or to protect your vital interests or those of another person.
3. Providing your personal data to others
3.1 We may disclose personal information to trusted suppliers, contractors and service providers where reasonably necessary for the operation of our business or the delivery of our services. This may include providers of website hosting, IT systems, email services, analytics, professional services and other technology or administrative services.
3.2 We may disclose personal information to professional advisers, including accountants, insurers, legal advisers and other professional consultants, where reasonably necessary for business administration, obtaining professional advice, managing risk or complying with our legal obligations.
3.3 Where necessary to provide our services, relevant information may be provided to contractors, subcontractors, suppliers or other professionals involved in delivering the work. We will only share information that is reasonably necessary for the relevant purpose.
3.4 We may disclose personal information where required to do so by law, where requested by an appropriate regulatory or public authority, or where necessary in connection with legal proceedings or the establishment, exercise or defence of legal rights.
4. International transfers
Some of the service providers and technology platforms we use may process or store personal information outside the United Kingdom. Where this involves a restricted transfer of personal information under UK data protection law, we will ensure that an appropriate transfer mechanism is in place.Where required, appropriate assessments and safeguards will be used to help ensure that personal information continues to receive an appropriate level of protection.
5. Retaining and deleting personal data
5.1 We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, contractual and reporting requirements.
5.2 These periods may vary where we have a legal obligation or legitimate reason to retain information for longer, including where information is required in connection with a complaint, dispute, insurance matter or legal claim.
5.3 When personal information is no longer required, we will delete it, anonymise it or securely dispose of it as appropriate.
6. Amendments
We may update this privacy policy from time to time to reflect changes to our website, services, business practices or legal obligations. Any updated version will be published on this page. We recommend checking this page occasionally to ensure you are aware of any changes.
7. Your rights
Under UK data protection law, depending on the circumstances, you may have:
(a) the right to access the personal information we hold about you;
(b) the right to ask us to correct inaccurate or incomplete personal information;
(c) the right to request the deletion of your personal information;
(d) the right to request that we restrict the processing of your personal information;
(e) the right to object to certain processing of your personal information;
(f) the right to data portability in certain circumstances;
(g) the right to withdraw consent where we rely on consent as the legal basis for processing; and
(h) the right to complain about the way we process your personal information.
If you have concerns about how we use your personal information, we encourage you to contact us first so that we have an opportunity to address them.
8. Cookies
8.1 Cookies are small text files that may be stored on your device when you visit our website.
8.2 Cookies may be “session” cookies, which expire when you close your browser, or “persistent” cookies, which remain on your device until they expire or are deleted.
8.3 Information collected through cookies may, in some circumstances, be associated with other information relating to a website visitor.
9. Cookies used on this website
9.1 We may use the following categories of cookies:
Necessary cookies – required for essential website functions including security, navigation, page loading and remembering your cookie preferences.
Analytics cookies – used to help us understand how visitors use our website and to improve its performance.
Marketing cookies – where enabled with your consent, these may be used to measure advertising performance and deliver relevant advertising.
Functionality cookies – used to provide or improve website functionality, including features such as embedded videos, maps and social media content.
9.2 Third-party providers may place cookies or use similar technologies where their services are incorporated into our website. Their handling of information is also governed by their own privacy policies.
10. Managing cookies
10.1 You can manage your cookie preferences through the cookie settings available on our website, where provided.
10.2 You can also control or delete cookies through your web browser settings. Most browsers allow you to block or remove cookies, although doing so may affect some website functionality. Instructions for managing cookies are available through the support pages for major browsers, including Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Edge.
11. Our Details
For the purposes of this privacy policy, the organisation responsible for your personal information is:
Trading name: SilvaTree Ltd
Company registration number: 11036253
Address: 153 Ridgeway Drive, Bromley, Kent, BR1 5DB
You can also contact us using the contact form on our website.
For questions about this privacy policy, how we process your personal information or to exercise your data protection rights, please contact us using the details above.